About the Role
Automattic is the company behind WordPress.com, WooCommerce, Tumblr, and Day One. Happiness Engineers are the voice and heartbeat of our products, supporting millions of creators.
Key Responsibilities
- Help customers troubleshoot theme setups, custom domains, CSS tweaks, and eCommerce payments.
- Write clear, empathetic responses via live chat, email tickets, and community forums.
- Document bugs, author knowledge base articles, and test upcoming product releases.
Requirements
- Familiarity with WordPress, basic HTML/CSS, and web publishing principles.
- Exceptional written English communication with empathy and patience.
- Thrives in an independent, asynchronous remote work environment.